FAQ

Frequently Asked Questions (FAQ)

1. How long does it take to receive my order?

All our products are made-to-order. Please allow 2–7 business days for production. After that, shipping typically takes:

• USA: 3–7 business days

• International: 7–20 business days

2. How do I track my order?

Once your order ships, you’ll receive an email with a tracking number. If you don’t see it, check your spam folder or contact us at hello@jsyteesco.com.

3. Can I return or exchange an item?

Since all items are custom-made, we do not accept returns or exchanges for wrong sizes or buyer’s remorse. However, if your item arrives damaged, defective, or incorrect, we’ll replace it for free. Contact us within 7 days with a photo of the issue.

4. How do I choose the right size?

We recommend checking our size guide before ordering to ensure the perfect fit. If you’re unsure, feel free to reach out for advice!

5. Do you offer international shipping?

Yes! We ship worldwide. However, shipping times may vary based on location and customs processing.

6. What if my package is lost or delayed?

If your order is delayed beyond the estimated delivery time, please contact us. We’ll help you track it down, but we’re not responsible for lost packages due to incorrect addresses.

7. Can I cancel my order?

Orders go into production quickly, so cancellations are only possible within 2 hours of placing your order. After that, we can’t guarantee changes.

8. How can I contact customer support?

You can reach us at hello@jsyteesco.com or through our contact page. We aim to respond within 24–48 hours.